Payex is a payment gateway licensed by Bank Negara Malaysia. Payex allows businesses to securely process transactions made through various payment methods, such as credit and debit cards, e-wallets, and FPX bank transfers.

• FPX online banking: corporate & personal banking
• E-wallets: Touch ‘n Go eWallet, GrabPay, ShopeePay, DuitNow QR
• Credit & Debit Cards: Visa, Mastercard, UnionPay, Foreign Card
• Subscription Payment: auto & direct debit from cards and bank accounts
• 0% Credit Card Instalment Payment Plan (IPP) via Ezbeli
• BNPL: Riipay, Grab PayLater, Shopback & Atome

• AdsHelper
• Dwebly
• Easystore
• Ecwid
• Ezlive.biz
• Megadian
• Magento 2
• OpenCart 3
• Shopify
• WooCommerce
• WooCommerce Subscription

Yes, Payex is licensed by Bank Negara Malaysia. You may refer to this list and find “Payex PLT” under Merchant Acquiring Services > Non banks

https://www.bnm.gov.my/list-of-regulatees 

Security: Licensed payment gateways are regulated and subject to strict security standards. They are required to implement various measures to protect sensitive data and prevent fraud, such as encryption, tokenization, and two-factor authentication. Choosing a licensed payment gateway helps ensure that your customers' payment data is secure and protected.

Legal compliance: Licensed payment gateways are required to comply with various laws and regulations, including data protection and privacy laws, anti-money laundering laws, and consumer protection laws. Failure to comply with these laws can result in fines, legal action, and damage to your business's reputation.

Reliability: Licensed payment gateways are typically more reliable than unlicensed ones. They are subject to regular audits and inspections to ensure that they are operating effectively and efficiently. They also have dedicated support teams that can assist you if you encounter any issues or problems.

Trust: Choosing a licensed payment gateway can help build trust with your customers. Customers are more likely to trust a business that uses a reputable and licensed payment gateway, as it signals that the business takes security and compliance seriously.

Yes, Payex is PCI DSS compliant. Your data and your customers’ data are secured in Payex’s system.

Yes, registration is free of charge

Click ‘Sign Up” > fill out the registration form > upload documents > submit

1. Copy of your IC (Front & back)
2. Company certificate
3. SSM company profile containing company’s director & shareholder’s information
4. Latest 1 month bank’s statement
5. Photo of both exterior & interior of your shop/office/workplace/stocks
6. Any relevant licences for the nature of your business (if applicable)

• Applicants must be companies registered with SSM
• Prohibited businesses, such as gambling and unlicensed alcohol sales, are not allowed

Yes, you may apply and use Payex services as long as you have a registered business. We have free tools such as payment links, QR codes and shopping cart features supporting businesses without an existing online system.

All of our application processes are done online. You do not have to submit your application in person.

Upon submission, our team will begin to review your application. Successful applications will be notified via email and WhatsApp within 1-3 working days.

If your application requires additional supporting documents, you will be contacted via WhatsApp using the contact information provided in your application within 3 working days regarding your application.

1-3 working days

It has been more than 3 working days since I submitted an application but I have not received any email from Payex.

Kindly check your registered email and WhatsApp. If you have not received any message from us, please contact us at operation@payex.io 

You may still proceed to submit your application by providing us your website domain name.

No, there are no registration fees, admin fees, annual fees or any hidden fees charged for using Payex. We operate with a Pay-as-you-earn model, whereby we only charge transaction fees from your sales.

Starter plan: transaction fees only

SME plan: monthly fee of RM88 & transaction fees

There are no other admin fees or hidden fees involved!

See pricing plan 

Channels	Starter Plan	SME Plan
Monthly Fee	RM0	RM88/mth
Card
Local credit card*	2.00%	1.70%
Local debit card*	1.20%	1.00%
Foreign card*	2.80%	2.65%
Online Banking
FPX (CASA), personal*	RM1.20	RM0.99
FPX (CASA), corporate*	RM2.50	RM2.00
FPX (credit card), personal*	1.50% + RM1.00	1.25% + RM1.00
FPX (credit card), corporate*	1.50% + RM1.50	1.25% + RM1.50
e-Wallet*
GrabPay	1.30%	1.10%
Touch 'n Go eWallet	1.30%	1.10%
ShopeePay	1.30%	1.10%
WeChat	1.30%	1.10%
Alipay	1.40%	1.20%
Alipay+	2.30%	2.10%
Add-On Services (free of charge)			Add New	Add New
Subscription (Auto-billing)
Subscription via online banking (bank account)**	1.00% + RM1.00	0.80% + RM1.00
Subscription via online banking (credit card)**	1.00% + RM1.00	0.80% + RM1.00
Subscription via Visa / Mastercard (credit card)***	2.00%	1.70%
Subscription via Visa / Mastercard (debit card)***	1.20%	1.00%
Subscription via Visa / Mastercard (foreign card)***	3.00%	2.80%
Multi-Currency (Cross-border)
Multi-currency payment	6.00% + 2.00%	5.00% + 2.00%
IPP or BNPL
Credit Card Instalment Payment Plan (IPP)	Click to view IPP rates		Add New
Buy-Now-Pay-Later (BNPL)	Click to view BNPL rates	Click to view BNPL rates
Value-Added Services			8.00%	7.50%
Delivery pickup	RM1 per pickup	Free
Unlimited subaccount creation	Free	Free
1-page shopping cart	Free	Free
End-to-end system integration	Free	Free
	Sign Up	Save Now

Transaction fees are typically calculated based on the payment method used. Here are explanation to our transaction fees calculation:

Percentage-based fee: These transaction fees are calculated as a percentage of the total transaction amount. For example, a 1% fee on a RM100 transaction would result in a RM1 fee.

Flat fee: These are fixed fees charged for each transaction, regardless of the transaction amount. For example, a RM0.99 fee per transaction would apply regardless of whether the transaction amount is RM10 or RM1,000.

There are no other charges applied. All other tools and services provided by Payex are free of charge.

No, there is no contract.

Yes, you may switch between plans whenever you wish to by contacting us at merchantsupport@payex.io

Upon your account approval, you will receive an email to set up your Payex portal account for your dashboard.

Head to the login page. Key in your access email and your password.

Log on to https://portal.payex.io/Home 

Click “Setting” to change / update your details

Yes. please refer to this user guide (https://payexpublic.blob.core.windows.net/storage/guides/portal_add_users.pdf )

Click on ‘forgot password’ at the login page and follow the instructions sent to your contact email.

Please send your request to merchantsupport@payex.io

Yes, you may change between plans any time if you wish. All you have to do is send your request to merchantsupport@payex.io

Please send your request to merchantsupport@payex.io

Your settlement will automatically be credited to your registered bank account

Please send your request to merchantsupport@payex.io

No, there is no minimum amount.

Log on to https://portal.payex.io/Home 

Click “Settlement” to view all settlements

Please wait for 1 more working day to check if your settlement is credited. Do contact us at merchantsupport@payex.io for further assistance.

Click below to obtain the relevant plugins

• Easystore 
• Ecwid 
• Magento  
• OpenCart 
• Shopify 
• WooCommerce 
• WooCommerce Subscription 

Log on to https://portal.payex.io/Home 

Click “Setting” to get secret / key

Go to https://api.payex.io/swagger/index.html to obtain the APIs

https://payexpublic.blob.core.windows.net/storage/shopify_installation.mp4 

https://payexpublic.blob.core.windows.net/storage/payex_woocommerce.mp4  

https://payexpublic.blob.core.windows.net/storage/xero_installation.mp4 

Our referral system operates on a profit-sharing basis, where you can refer customers to us and earn as they transact with Payex.

Click here and fill out the Referral Form

Log in to Payex Portal > click Setting > select Registration Link > select Referral > copy the link > Send the link to your new merchant for them to register with Payex

Log on to https://portal.payex.io/Home 

Click “Transaction” > select the relevant transactions > click “refund”

Please contact the seller for a refund request.

Please get the cardholder to contact their card issuing bank to resolve the issue.

Please email to merchantsupport@payex.io and provide us with the transaction details, including attachments of proof that your card has been charged by Payex. We will conduct an investigation and revert within 3 working days.

Please email to merchantsupport@payex.io and provide us the relevant invoice / supporting document

Yes. Please contact us at merchantsupport@payex.io for it.

Yes, do contact us for more information at merchantsupport@payex.io

Our support team is available from Monday to Friday, at 9.00 am – 5.30 pm.