[NEW Effective 2nd April 2025] How to create Credit Card Instalment Product Link [Merchant Guide]

Step 1: Login to Ezbeli’s self-service portal # #

• Click “Login” button at https://ezbeli.com.my/my-account/
• Login using your existing credentials

• For first-time login, don’t forget to reset your password by clicking “Forgot Password” at the login page

• For first-time login, you will need to check the box to indicate agreement to T&C set out by the user agreement

Step 2: Add product and fill out the product details (allow up to 48 working hours for approval) #

• Go to the “Product” tab.
• Click “Add Product”
• Please ensure product listing meets the criteria below for approval:
  • The correct product/service visual is uploaded in the Product Image
  • The product name has to be clear and accurate, refer example stated above
  • ⁠⁠The product price must accurately reflect the service/item value
• Fill out payment details

• Click “Submit for Approval” and allow up to 48 working hours for approval by the Ezbeli management team.

Once product is approved, 2 types of product links will be displayed, you may choose the one preferred:

• Product URL – a link where your customer can view product image, change quantity and add to cart before proceed to checkout
• Checkout URL – a link where your customer can proceed to fill out basic details and pay directly

❗ Note: #

For all future urgent product links case, it’s advisable take note of the 48 hours approval period / contact Ezbeli team for faster approval at 03-7832 6103 / enquiries@dcr.com.my.

Step 3: If products are rejected, update is required (allow up to 48 working hours for approval by Ezbeli) #

• You will be notified by Ezbeli via email if a product is rejected and what action is required
• If a product is approved by Ezbeli, you may skip to Step 4

• If a product is rejected by Ezbeli, click into the rejected product

• The reason for rejection will be stated

• Once rejection reason has been identified, click “Edit” to make the necessary changes.

• Click “Update Product” and allow up to 48 working hours for approval by Ezbeli.

Step 4: Once product is approved, share the product link #

2 types of product links will be displayed, you may choose the one preferred:

• Product URL – a link where your customer can view product image, change quantity and add to cart before proceed to checkout
• Checkout URL – a link where your customer can proceed to fill out basic details and pay directly

• You may click the “Copy” icon to copy the product link (Product URL / Checkout URL) and share to your customer
• If you happened to lose your product link, you may retrieve it under the “Product” tab

Edit Product #

• Click the ‘Edit‘ button to make changes to the product previously added.
• Please note that edited products are subjected to the approval process for up to 48 working hours.

Deactivate Product #

• Click the ‘Trash Bin” icon to deactivate the product added from your merchant account
• Kindly note that deactivated products cannot be reactivated.

Step 4: Monitor transaction status #

• Click “Transaction Status”
• Click “View” to view additional customer details and order details
• Transaction status –
  • Pending – Customer did not proceed to pay after clicking “Pay with Payex” or did not complete filling out the payment details
  • Success – Payment successful
  • Failed – Payment failed

❗ Note:
1. You can also check the transaction status from merchant’s Payex’s portal
2. However, only “Success” / “Failed” payment status would show up on the merchant’s Payex Portal

Step 5: Notification on new order and payment notification from customer #

• You will receive email notification from Ezbeli for every new order

Step 6: Payex portal transaction monitoring #

• Login to your Payex Portal
• You get to monitor your transactions on Payex Portal > Click “Dashboard” at the side bar

• You get to monitor your detailed transactions on Payex Portal > Click “Transactions” at the side bar
• You may also download the transactions in Excel for tracking purpose

What to take note of: #

1. You may refer to our customer journey guide here on How to pay via Credit Card Instalment link
2. As per bank industry practice for credit card instalment payment plans, customer is able to track transaction on their monthly credit card statement. Refer here for example