Table of Contents
✅To refund for FPX #
- Merchants have to manually refund to the customer after receiving settlement from Payex
✅To refund for: #
– Visa / Mastercard
– eWallet (Grab Pay, Touch N’ Go, Shopee Pay, Alipay, WeChat Pay)
– Atome / PayLater by Grab #
- Log in to Payex portal > Click “Transaction” > select the transaction merchant wants to refund > click “3-dots” > click “Refund”
- **No rates incurred if void on the same day (before 12am)
✅To refund for Credit Card Instalment #
- No cancellation, no void and no refund allowed for credit card instalment
- Merchant can manually refund to the customer after receiving the settlement from Payex
✅To refund for Subscription Payment via Visa / Mastercard #
- Log in to Payex portal > Click “Transaction” > select the transaction merchant wants to refund > click “3-dots” > click “Refund”
- **No rates incurred if void on the same day (before 12am)
✅To refund for Subscription Payment via bank account #
- Merchants have to manually refund to the customer after receiving settlement from Payex
✅To refund for Riipay #
- Please WhatsApp Riipay Support Team at +60 16-552 5768
